Comments on: Perceived Control Better for Users and the Business http://www.erova.com/blog/index.php/2009/05/13/perceived-control-better-for-users-and-the-business/ a user experience blog by Chris Avore Tue, 20 Jul 2010 20:34:07 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: medicus driver review http://www.erova.com/blog/index.php/2009/05/13/perceived-control-better-for-users-and-the-business/comment-page-1/#comment-830 medicus driver review Tue, 20 Jul 2010 20:34:07 +0000 http://www.erova.com/blog/?p=195#comment-830 Great article. Thanks for sharing Great article. Thanks for sharing

]]> By: Chris Avore http://www.erova.com/blog/index.php/2009/05/13/perceived-control-better-for-users-and-the-business/comment-page-1/#comment-682 Chris Avore Wed, 01 Jul 2009 05:28:50 +0000 http://www.erova.com/blog/?p=195#comment-682 You're spot on that communication without shared norms or a mutual context will likely be disastrous. <br><br>Likewise, people who elect to use software without similar norms, or the aforementioned boundaries, also risk a breakdown in functionality, efficiency, and desirability. <br><br>Similar to interpersonal communication like you reference, software and other systems need to balance where the user believes she's in control, and when the system guides her along for her own good. <br><br>Thanks for posting-- You're spot on that communication without shared norms or a mutual context will likely be disastrous.

Likewise, people who elect to use software without similar norms, or the aforementioned boundaries, also risk a breakdown in functionality, efficiency, and desirability.

Similar to interpersonal communication like you reference, software and other systems need to balance where the user believes she's in control, and when the system guides her along for her own good.

Thanks for posting–

]]> By: entwisjj http://www.erova.com/blog/index.php/2009/05/13/perceived-control-better-for-users-and-the-business/comment-page-1/#comment-681 entwisjj Sat, 27 Jun 2009 07:40:24 +0000 http://www.erova.com/blog/?p=195#comment-681 Perceived control has been a fairly critical element to successful personal relationships throughout history. This spans parent-child, spousal or intimate, peer, and of course the ever interesting dynamic of the "professional" relationship. (occasionally the boundaries between these personal relationships become fuzzy, if not downright breached). In many a circumstance, perceived but true lack of control in a personal relationship can not only stabilize the relationship, but shed the actual manipulative nature of perceived control.<br><br>So... what does this have to do with software or more importantly, user experience?<br><br>Well, as us users experience more and more digitally, the nature of our personal relationships are changing. We are increasingly communicating with each other through complex devices, and many are replacing face to face with text to screen. (like I am this Friday evening) Now, personal relationships are going to be continually scrubbed or sterilized through broadband communication, and previous perceived control dynamics that worked on a face to face level, might wind up damaging that relationship due to poor translation. In my humble opinion, the more successful we are at personalizing experiences online or via mobile technologies, then the more successful the perceived control elements to design and user experience will be. Personality and nuance are extremely difficult to master through text alone, and my personal experiences trying to convey subtlety in this medium has been fairly disastrous. Perceived control has been a fairly critical element to successful personal relationships throughout history. This spans parent-child, spousal or intimate, peer, and of course the ever interesting dynamic of the “professional” relationship. (occasionally the boundaries between these personal relationships become fuzzy, if not downright breached). In many a circumstance, perceived but true lack of control in a personal relationship can not only stabilize the relationship, but shed the actual manipulative nature of perceived control.

So… what does this have to do with software or more importantly, user experience?

Well, as us users experience more and more digitally, the nature of our personal relationships are changing. We are increasingly communicating with each other through complex devices, and many are replacing face to face with text to screen. (like I am this Friday evening) Now, personal relationships are going to be continually scrubbed or sterilized through broadband communication, and previous perceived control dynamics that worked on a face to face level, might wind up damaging that relationship due to poor translation. In my humble opinion, the more successful we are at personalizing experiences online or via mobile technologies, then the more successful the perceived control elements to design and user experience will be. Personality and nuance are extremely difficult to master through text alone, and my personal experiences trying to convey subtlety in this medium has been fairly disastrous.

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