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]]> By: Chris Avore http://www.erova.com/blog/index.php/2009/05/13/perceived-control-better-for-users-and-the-business/comment-page-1/#comment-682 Chris Avore Wed, 01 Jul 2009 05:28:50 +0000 http://www.erova.com/blog/?p=195#comment-682 You're spot on that communication without shared norms or a mutual context will likely be disastrous. <br><br>Likewise, people who elect to use software without similar norms, or the aforementioned boundaries, also risk a breakdown in functionality, efficiency, and desirability. <br><br>Similar to interpersonal communication like you reference, software and other systems need to balance where the user believes she's in control, and when the system guides her along for her own good. <br><br>Thanks for posting-- You're spot on that communication without shared norms or a mutual context will likely be disastrous.

Likewise, people who elect to use software without similar norms, or the aforementioned boundaries, also risk a breakdown in functionality, efficiency, and desirability.

Similar to interpersonal communication like you reference, software and other systems need to balance where the user believes she's in control, and when the system guides her along for her own good.

Thanks for posting–

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