The Washington DC UPA User Focus conference marked my first speaking opportunity exploring design strategy. Read more about Design Strategy: Aligning Business Goals and User Needs.
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Category Archives: Design
(re)Design Strategy in Practice: An Adaptive Path Roadmap Revisited
July 12, 2010 – 11:33 am
Design strategy can bridge the gulf between design, implementation, and the stakeholder. Read about my additions to Adaptive Path’s Chiara Fox Ogan’s roadmap diagram illustrating design through development.
Perceived Control Better for Users and the Business
May 13, 2009 – 8:50 am
Though promising users total control of software may sound like good practice, perceived control is often the path to a better experience for the user and the company.
Presentation Wrap-Up: User-Centered Interaction Design
March 20, 2009 – 2:40 pm
I summarize my presentation to high school advanced web design students on user-centered interaction design.
Personality, Usability Critical to Successful Design
March 11, 2009 – 10:57 am
Can an interface’s personality make up for usability shortcomings? Or do spartan, emotionless interfaces resonate just as well with users as long as they work?
Web Design in Higher Ed Doesn’t Have To Lower Academic Standards
February 10, 2009 – 3:23 pm
Does web design deserve its place on college campuses alongside English, engineering, and art history?
Experience Design Doesn’t Stop at Interface Design
February 6, 2009 – 10:56 am
Delivering a premier customer experience requires more than an attractive user interface.
Shunning Cute Design: Identifying Anti-Patterns
January 28, 2009 – 1:41 pm
As design pattern discussions abound, understanding and avoiding anti-patterns can enhance a user interface, and likely, the user experience.
UX Remix: UPS Tracking Screen
January 7, 2009 – 9:46 am
I take up Jared Spool’s challenge to redesign UPS’s package tracking screen to downplay corporate lingo and prioritize customer-centric information.
When the UX, well, SUX: How to improve the user experience when the boss says “no”
January 5, 2009 – 11:53 am
We don’t always have the luxury of working with perfect clients or sublime art directors. But there are opportunities to enhance the user experience even when crippled by draconian design guidelines.
