Though promising users total control of software may sound like good practice, perceived control is often the path to a better experience for the user and the company.
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Category Archives: Usability
Gauging the User Experience: In Defense of Usability Testing
April 23, 2009 – 3:25 pm
Can a designer build an engaging, effective user experience without usability testing? A prominent UX author thinks so, but I have my doubts.
Presentation Wrap-Up: User-Centered Interaction Design
March 20, 2009 – 2:40 pm
I summarize my presentation to high school advanced web design students on user-centered interaction design.
Personality, Usability Critical to Successful Design
March 11, 2009 – 10:57 am
Can an interface’s personality make up for usability shortcomings? Or do spartan, emotionless interfaces resonate just as well with users as long as they work?
5 Usability Mistakes Made to Enhance Usability
February 17, 2009 – 1:52 pm
Read 5 mistakes designers and developers may inadvertently make when trying to enhance the usability of a web site.
Experience Design Doesn’t Stop at Interface Design
February 6, 2009 – 10:56 am
Delivering a premier customer experience requires more than an attractive user interface.
UX Remix: UPS Tracking Screen
January 7, 2009 – 9:46 am
I take up Jared Spool’s challenge to redesign UPS’s package tracking screen to downplay corporate lingo and prioritize customer-centric information.
When the UX, well, SUX: How to improve the user experience when the boss says “no”
January 5, 2009 – 11:53 am
We don’t always have the luxury of working with perfect clients or sublime art directors. But there are opportunities to enhance the user experience even when crippled by draconian design guidelines.
User Centered Design in Task-Focused Web Interfaces
January 4, 2009 – 9:37 am
How can User Centered Design principles exist within an Agile development environment?
I researched how user experience consultants must provide value as waterfall methodologies dry up and timelines become more aggressive.
UX Review: Owen’s “User Experience experts”
December 22, 2008 – 12:31 pm
RJ Owen’s article “What makes a ‘User Experience expert’”? is a worthwhile introduction into the skillsets and traits of user experience practitioners, but glosses over a critical role.
