Though promising users total control of software may sound like good practice, perceived control is often the path to a better experience for the user and the company.
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Though promising users total control of software may sound like good practice, perceived control is often the path to a better experience for the user and the company.
Insight into how designers can take shortcuts and still sleep at night.
RJ Owen’s article “What makes a ‘User Experience expert’”? is a worthwhile introduction into the skillsets and traits of user experience practitioners, but glosses over a critical role.