Within enterprise collaboration-based communities, enabling self-assistance via archives of useful information and prior activity leads to more productive, efficient communication and cooperation.
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Interaction10 Wrap Up: Thoughts, Conclusions, and Looking Ahead
February 15, 2010 – 10:04 am
Last week marked the end of the Interaction10, concluding what was an unforgettable string of events, meetings, discussions, and laughs that could prove significant for years to come.
#UXMove: So long DC, Hello Philly, Jersey & NYC
November 20, 2009 – 4:56 pm
After almost 10 years in the Washington DC area, I’ll be relocating to New Jersey to begin a UX strategist consulting engagement.
Recapping UX Show and Tell Baltimore
November 16, 2009 – 10:29 am
Baltimore Parlay, a network of Baltimore-based information architects and UX professionals, hosted UX Show and Tell November 12, at marketing and design collective 4thought, Inc.
UX Show and Tell Wrap-Up
October 2, 2009 – 8:35 am
The first UX Show and Tell was a success and can only get better. Read my wrap-up and see what you missed, and learn more about the free user experience workshop that’s all about the work.
Perceived Control Better for Users and the Business
May 13, 2009 – 8:50 am
Though promising users total control of software may sound like good practice, perceived control is often the path to a better experience for the user and the company.
Digital Ground Book Review Published
April 7, 2009 – 8:39 am
Interaction design magazine Johnny Holland recently published my review of Malcolm McCullough’s 2004 book Digital Ground.
Presentation Wrap-Up: User-Centered Interaction Design
March 20, 2009 – 2:40 pm
I summarize my presentation to high school advanced web design students on user-centered interaction design.
Personality, Usability Critical to Successful Design
March 11, 2009 – 10:57 am
Can an interface’s personality make up for usability shortcomings? Or do spartan, emotionless interfaces resonate just as well with users as long as they work?
Promotional Studies, Rankings Distort Value for Impact
February 28, 2009 – 6:22 pm
Promotional news releases disguised as usability studies and web site rankings obfuscate how and why people interact with well-known web properties.
