I take up Jared Spool’s challenge to redesign UPS’s package tracking screen to downplay corporate lingo and prioritize customer-centric information.
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When the UX, well, SUX: How to improve the user experience when the boss says “no”
January 5, 2009 – 11:53 am
We don’t always have the luxury of working with perfect clients or sublime art directors. But there are opportunities to enhance the user experience even when crippled by draconian design guidelines.
User Centered Design in Task-Focused Web Interfaces
January 4, 2009 – 9:37 am
How can User Centered Design principles exist within an Agile development environment?
I researched how user experience consultants must provide value as waterfall methodologies dry up and timelines become more aggressive.
The Right Shortcuts Lead to Efficient Workflow
January 2, 2009 – 10:09 am
Insight into how designers can take shortcuts and still sleep at night.
UX Review: Owen’s “User Experience experts”
December 22, 2008 – 12:31 pm
RJ Owen’s article “What makes a ‘User Experience expert’”? is a worthwhile introduction into the skillsets and traits of user experience practitioners, but glosses over a critical role.
UX Remix: LinkedIn Homepage Group Updates
December 19, 2008 – 9:24 am
As social-networking web site LinkedIn launches new features, I examine one of these new additions and recommend a few simple changes to enhance the user experience.
Announcing the erova notebook
December 18, 2008 – 2:05 pm
The erova notebook is a user experience-centered blog discussing topics including design, usability, measuring and identifying user success, and the methods and tools freelancing practitioners can find valuable every day.
